Terms of Service

Account Creation & Verification

To access features within Suffle, users must create an account using a phone number or supported third-party single sign-on (SSO) authentication (e.g., Apple ID, Google Account), or a valid email address where that option is offered. Users are required to provide accurate, current, and complete information during registration.

Account Security & Identity

Users are solely responsible for maintaining the confidentiality of their account login credentials and for all activities that occur under their account. You agree to notify Suffle immediately at contact@sufflesocial.com of any unauthorized use or security breach. Each user may only maintain one active personal account. Sign-in details of an account whose permanent deletion is complete are never reopened for use: you cannot create a new account with the phone number, Google account or Apple account it used, nor bind that phone number to a different account (see the Privacy Policy for details).

Virtual Items & Digital Services

Suffle offers virtual goods, tokens, credits, or premium memberships ("Virtual Items") that can be purchased through designated application store platforms. Virtual Items are licensed to you on a limited, personal, non-transferable, and revocable basis.

Applicable Application Store Refund Terms

All in-app purchases, payment processing, and refund requests are strictly subject to the terms, conditions, and refund policies of the applicable application store platform through which the purchase was made.

If a user wishes to request a refund for an in-app purchase, the request must be submitted directly to the respective application store provider in accordance with that platform's established policies and evaluation procedures.

Fraudulent Transactions & Chargebacks

In the event of unauthorized purchases, fraudulent activity, or improper chargebacks/reversals initiated through a bank or credit provider:

• Suffle reserves the right to suspend or terminate the associated account.
• Any remaining Virtual Items or account features linked to fraudulent transactions may be revoked.

Eligibility & Access

• Lounge may only be used by users who meet the age requirement in Section 2.
• Creating a Lounge requires an active Suffle Elite subscription. Entering a Lounge, listening, speaking on the stage, joining the chat, and becoming a member of a Lounge are free.
• Each member can host only one Lounge; to create a new Lounge, you must first delete your current one. Limits such as how many people can be in a Lounge at once and how many Lounges you can create are set by Suffle and may change. A Lounge stays open, even when nobody is in it, until it is deleted.
• Microphone permission is requested only when you choose to speak (when you take a slot on the stage, raise your hand, or accept a stage invite). Your voice reaches the people in the Lounge only while you hold a slot on the stage and your microphone is on.
• You can leave a Lounge, step off the stage, or turn off your microphone at any time.

Conduct & Prohibited Content

The conduct rules in Section 4 and the prohibited content standards in Section 11 apply equally to live audio, the Lounge chat, and a Lounge's title, description, cover image, and greeting. In particular, the following are prohibited in Lounge:

• Sexual talk or content; any sexual content involving minors (zero tolerance).
• Harassment, bullying, hate speech, threats, glorifying violence, or encouraging self-harm.
• Sharing other people's personal information (such as an address, phone number, identity, or location details) without their permission.
• Sharing contact details or links to move people off the app, asking for payment outside the app, spam, scams, and misleading promises.
• Illegal activities or the promotion of regulated goods and services.
• Playing music, audio, or other content you do not have the right to share (including playing it into your microphone from a speaker or another app); impersonating others.
• Attempting to get around Lounge's automated filters or moderation tools.

Host & Staff Responsibilities

A Lounge's host is responsible for its title, description, cover image, and greeting, and for keeping order in the Lounge. The host can make members co-hosts, and co-hosts can make members stewards. The host, co-hosts, and stewards are the Lounge's 'staff', and they can act only on people with a lower role than their own.

• Staff can manage the stage (silence a speaker, take someone off the stage or invite them onto it, and handle raised hands), remove people from the Lounge, and handle membership requests.
• The host and co-hosts can also ban people from that Lounge or remove their membership, close entries, clear the chat, set the greeting, and change the Lounge's details and settings.
• Staff must use these tools fairly and only to keep the Lounge safe and in line with these Terms; using them to harass, discriminate, or settle personal disputes is prohibited.
• Staff may not pressure anyone to send gifts, or promise a place on the stage, a role, a service, a reward, or any other benefit in return for gifts.
• Staff should report serious violations to Suffle using in-app reporting, especially anything that threatens someone's safety or child safety.

No Recording

Lounge audio is relayed in real time through media servers operated by Suffle or by infrastructure providers on its behalf. Suffle does not record or store Lounge audio.

Recording, screen-recording, rebroadcasting, or sharing the conversations or chat in a Lounge without the clear consent of the people involved is prohibited and may violate applicable law.

Gifts & Virtual Items

In Lounge, you can use your Coins to send virtual gifts from the catalog to people on the stage. Gifts are Virtual Items as described in Section 8.

• Gifts can be sent only to people who hold a slot on the stage at that moment; you cannot send a gift to yourself or to someone you have blocked or who has blocked you. When you send a gift to several people, the gift's Coin value is deducted from your balance for each recipient.
• Each gift sent is shown to everyone in the Lounge as a line in the chat.
• A recipient who takes part in Suffle's creator (publisher) program earns a share of the gift's value under that program's own terms. Any other recipient is credited a portion of the gift's value, at a rate Suffle sets and may change, as Coins that can be used only in the app.
• Gifts are final once sent and are not refundable, except where applicable law or the relevant app store requires otherwise. Coins and gifts cannot be exchanged for cash; earnings under the creator program are governed solely by that program's terms.
• Gifts may not be requested or sent in exchange for a meeting, an off-app service, personal information, or anything else in return.
• Lucky gifts may be offered in some countries: the sender of a lucky gift may win Suffle Coin, usable only in the app and with no cash value, through draws whose odds are shown in the app before sending; the recipient receives a fixed, lower share of the gift's price. Lucky gifts are offered only to users aged 18 or over and in supported countries; details are in the Lounge Rules.

Lounge Level & Ranking

• The Coin value of the gifts sent in a Lounge is added to its points; the Lounge's level rises with these points and is shown on the Lounge screen and in the Lounge info.
• Lounges are ranked over daily, weekly, and monthly periods (in UTC) by the total Coin value of the gifts sent in them. The detailed ranking rules are part of the Lounge Rules.
• The ranking is for information and entertainment only; it is not a contest, sweepstakes, or prize promotion. No money, Coins, gifts, or any other prize is given for any position.
• Fake accounts, gift loops between accounts, and other attempts to manipulate the ranking or a level are prohibited; in such cases the Lounges involved may be removed from the ranking and accounts may be restricted.

Moderation, Restriction & Termination

You can report a Lounge, or a person in a Lounge, using the in-app 'Report' option, and you can block people (Section 12). The Lounge chat and Lounge titles, descriptions, and greetings pass through automated filters; text containing links, phone numbers, or prohibited words is not accepted. Cover images are automatically checked for inappropriate content. Reports are reviewed by the Suffle team.

If these Terms or the Lounge Rules are violated, in addition to the measures in Sections 11 and 13, Suffle may:

• End a Lounge's live session (everyone inside is taken out of the Lounge), remove a person from a Lounge or ban them from it, and clear the Lounge chat.
• Edit a Lounge's title, description, or settings, remove its cover image, or delete the Lounge.
• Restrict an account from entering and hosting Lounges for a period of time or indefinitely.

Availability

Suffle may change, limit, suspend, or discontinue Lounge or any part of it at any time; when it does, open Lounges may end. Lounge is not guaranteed to be uninterrupted or error-free (Section 15). Mandatory consumer rights are reserved.

Prohibited Content Standards

Suffle strictly prohibits any content, communications, profiles, or user interactions that contain or promote:

• Explicit adult content, pornography, or sexually suggestive material involving minors.
• Hate speech, harassment, bullying, discrimination, or violence.
• Illegal activities, fraudulent schemes, or unauthorized promotion of regulated goods/services.
• Copyright or intellectual property infringements.
• Impersonation or misleading personal information.

Content Monitoring Mechanisms

To enforce these standards, Suffle utilizes a multi-layered moderation system:

• Automated Safety Filters: Real-time keyword filtering and automated media scanning to detect and flag potentially policy-violating text, images, or media.
• Human Moderation Team: A dedicated internal compliance and moderation team that reviews flagged content, user reports, and platform activity 24/7.

User Reporting & Notice-and-Takedown System

• In-App Reporting: Users can report any policy-violating content, message, or user profile directly within the app using the "Report" feature available across all interactive screens. Report categories include fake profile, adult content, identity theft, child exploitation, suspicious activity, harassment, violence/threat, underage, illegal activity, copyright infringement, and other.
• Rapid Response & Takedown: Reported content is prioritized by our moderation team. Content found to violate our policies is removed or restricted promptly.

Enforcement & Penalties

Suffle reserves the right to take immediate action against any user who violates this policy, including:

• Issuing formal warnings or content takedown notices.
• Temporary suspension of messaging, interaction, or account privileges.
• Permanent account termination and blacklisting.

Reporting & Complaints: Overview & Purpose

Suffle is committed to maintaining a safe, legal, and respectful digital ecosystem. This section outlines the procedures for users, rights holders, and the public to report policy violations, inappropriate content, intellectual property infringements, or abusive behavior within the application.

Grounds for Reporting

Users may submit a report or complaint regarding any activity, profile, media, or communication on Suffle that involves:

• Harassment, hate speech, bullying, or safety threats.
• Explicit adult material, pornography, or exploitation of minors.
• Fraudulent activity, impersonation, or scamming.
• Copyright, trademark, or intellectual property infringements.
• Illegal acts or promotion of illegal goods and services.

Reporting Mechanisms

Suffle provides two primary channels for submitting complaints and policy violation notices:

• In-App Reporting (Real-Time): Users can report content, profiles, or messages directly within the application by using the "Report" button available on interactive screens. This automatically captures contextual data for rapid review.
• Email Reporting (Formal Complaints): For formal legal notices, intellectual property claims, or complex complaints, users may submit a written notice to our compliance team at contact@sufflesocial.com.

Required Information for Formal Complaints

To process formal or legal reports efficiently, the notice must include:

• Full legal name and contact details of the reporter.
• Detailed description of the alleged violation and exact location (e.g., User ID, link, or screenshot).
• A statement made under penalty of perjury that the information provided is accurate and that the reporter is authorized to act on behalf of the rights holder (for IP claims).

Review Process & Response Timeframes

• Initial Triage: In-app reports are processed by our automated systems and human moderation team 24/7. High-priority reports (e.g., safety, illegal acts) are addressed within 24 hours.
• Standard Reviews: Formal email complaints are reviewed and resolved within 3 to 5 business days.

Action & Takedown Procedures

Upon confirming a policy violation, Suffle will take appropriate action, which may include issuing formal warnings, removing/restricting the reported content, or suspending/terminating the offending account.

Copyright Notices & Repeat Infringer Policy

Suffle respects the intellectual property rights of others and handles copyright notices in line with applicable law (e.g. the US DMCA and Turkiye's Law No. 5846 on Intellectual and Artistic Works). A rights holder, or an agent authorized to act on their behalf, who believes that content on Suffle infringes their copyright may send a written notice by email to contact@sufflesocial.com with the subject line 'Copyright Notice', or by post to SUFFLE LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. The information a notice must include is listed at the end of this section.

Lounge audio is relayed live and is not recorded, so there is no audio recording to review afterwards. The fastest route for music played without permission in a live Lounge is therefore to report it in the app while it is happening: tap the person playing it and choose 'Report' → 'Copyright infringement'. A notice sent by email about a Lounge should give the Lounge's ID or link and the date and time of the infringement.

A user whose content was removed following a copyright notice, and who believes it was removed as a result of a mistake or misidentification, may send a counter-notice through the same channels. A counter-notice must include identification of the removed content and where it appeared before it was removed; the user's contact details; a statement, under penalty of perjury where applicable, that the content was removed as a result of a mistake or misidentification; where required by applicable law, a statement consenting to the jurisdiction of the competent court and agreeing to accept service of process from the person who sent the original notice; and a physical or electronic signature. The counter-notice may be forwarded to the person who sent the original notice; if that person does not start legal proceedings within the time required by law, the removed content may be restored.

Suffle will, in appropriate circumstances, restrict from Lounge, suspend, or permanently terminate the accounts of users who repeatedly infringe copyright. In this assessment, valid notices about an account and violations confirmed from in-app reports are both taken into account.

Knowingly sending a false or misleading notice or counter-notice may create legal liability under applicable law.

A copyright notice must include:

• Identification of the copyrighted work claimed to have been infringed (or, where several works are involved, a list of them).
• Identification of the material claimed to be infringing and information sufficient to locate it on Suffle: the username, a link to the post, or, for a Lounge, its ID or link and the date and time of the infringement.
• The complaining party's name, address, telephone number, and email address.
• A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the rights holder, its agent, or the law.
• A statement, under penalty of perjury where applicable, that the information in the notice is accurate and that the complaining party is the rights holder or is authorized to act on their behalf.
• A physical or electronic signature of the rights holder or of the person authorized to act on their behalf.

Account Deletion & Surviving Provisions

You can delete your account at any time from account settings. After you ask for deletion, your account is held for deletion for 30 days; during that time your profile, your posts, and the Lounges you host are hidden from everyone, and you are signed out on every device. If you sign in again within those 30 days, the request is cancelled and your account is just as you left it. Once the 30 days have passed, your account is permanently deleted; this stage is irreversible, and a deleted account cannot be reopened.

Provisions that by their nature should survive termination (including the content license, indemnification, limitation of liability, and governing law) remain in effect after your account ends.