Support

Contact Us

• Email: write to contact@sufflesocial.com. Including your username and as much detail about the problem as you can helps us help you faster.
• In the app: use the Help Center form under Profile → Settings → Help to describe the problem and send it with a screenshot; we reply using the contact details you enter in the form.
• For formal legal notices and intellectual property claims, send a written notice with the information listed in the Terms of Service to the same email address.
• Postal address: SUFFLE LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.

Reporting a Person or Content

When you see a profile, post, message, or Lounge that breaks our community rules, you can report it from within the app:

• Profile, post, or chat: choose 'Report' from the options menu on that screen, pick the matching category, and add a short description if you like.
• Lounge: open the panel on the Lounge screen and choose 'Report'. To report a person in a Lounge, tap them and choose 'Report'.
• For child safety concerns, choose the 'Involves a child / Child abuse' or 'Underage user' category; these reports are prioritized. See the Child Safety Standards (sufflesocial.com/child-safety) for details.
• Reports are reviewed by the Suffle team. The person you report is not told who reported them.
• If someone's life or safety is in danger, contact your local emergency services first.

Blocking

• Block a person with 'Block' from the options menu on their profile or in a chat, or by tapping them in a Lounge.
• Blocking is mutual: it ends messaging and the follow relationship for both of you. In a Lounge, the person you blocked has their messages hidden from you, their name and photo hidden if they are on the stage, and their audio muted for you; neither of you can enter Lounges the other hosts.
• You can see the people you have blocked under Profile → Settings → Blocked and unblock them there.

Staying Safe in Lounge

• You can leave a Lounge at any time: choose 'Leave Lounge' from the exit options. Choose 'Minimise' to keep listening while you browse the app.
• To turn off a Lounge's audio just for yourself, use the Lounge audio option in the panel.
• Your microphone is used only when you choose to speak. While on the stage, you can turn off your microphone at any time or leave with 'Leave the stage'.
• Lounge audio is not recorded. People you don't know may be listening; don't share personal information, and don't let anyone move you off the app.
• Lounge staff can silence, take off the stage, or remove a person who breaks the rules, and the host and co-hosts can also ban them. Always report serious issues to Suffle with 'Report'.
• Sending gifts is always optional, and no one can pressure you into it. Report anyone who promises something in return for gifts.
• See the Lounge Rules (sufflesocial.com/lounge-rules) for all the rules.

Deleting Your Account

• You can permanently delete your account in the app: go to Profile → Settings → Account, tap 'Delete your account', and confirm.
• Account deletion is irreversible. The Lounges you host are closed and deleted, and your Lounge memberships and follows are removed. The Privacy Policy explains what is deleted and what may be kept to meet legal obligations.
• Deleting your account does not cancel a subscription you started through the App Store or Google Play. Cancel your subscription in your store account settings before you delete your account.
• If you can't access the app, email your deletion request to contact@sufflesocial.com with your username or the phone number linked to your account.

Purchases and Subscriptions

• You can manage or cancel your Suffle Elite subscription in your App Store or Google Play account settings; cancellation takes effect at the end of the current period.
• If your subscription doesn't show in the app, use 'Restore purchases' on the Suffle Elite screen.
• Refund requests are subject to the refund policies of the app store where the purchase was made and must be sent directly to that store.
• For a purchase that was charged but didn't reach your account, write to us with the order number from your store receipt.

Legal Documents

• Terms of Service: sufflesocial.com/terms
• Privacy Policy: sufflesocial.com/privacy
• Child Safety Standards: sufflesocial.com/child-safety
• Lounge Rules: sufflesocial.com/lounge-rules