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Lounge Rules

Last updated: September 18, 2026

Lounge is Suffle's live audio rooms feature: a host opens a Lounge, everyone who enters can listen, the people on the stage speak, and everyone can join the text chat. These rules apply to everyone who listens, speaks on the stage, moderates, or hosts in Lounge, and they form part of the Terms of Service. Lounge staff and the Suffle team may take action against anyone who breaks them.

1. How Lounge Works

  • The stage: every Lounge's stage has a set number of slots, and the first slot always belongs to the host. Only people holding a slot on the stage can speak; everyone else listens.
  • Open and moderated stages: on an open stage you can take a free slot directly. On a moderated stage you raise your hand and a staff member approves your request. Staff can also invite you onto the stage.
  • Microphone: microphone permission is requested only when you choose to speak. While on the stage, you can turn off your microphone at any time or leave with 'Leave the stage'. If a staff member has silenced your microphone, you cannot turn it back on until the silence is lifted.
  • Membership and following: you can follow a Lounge and become a member; in some Lounges membership needs a staff member's approval. The member list and roles are visible to anyone who views the Lounge.
  • Access: Lounge may only be used by people aged 18 and over. Entering a Lounge, listening, speaking on the stage, joining the chat, and becoming a member are free. Creating a Lounge and reopening a closed one require an active Suffle Elite subscription.

2. Conduct Rules

When you speak, write, or set up your own Lounge:

  • Be respectful: harassment, bullying, hate speech, threats, and discrimination are prohibited.
  • Sexual talk and content are prohibited. Any sexual content involving minors is subject to zero tolerance and leads to permanent account termination and a report to the authorities as required by applicable law.
  • Glorifying violence, encouraging self-harm, and promoting illegal activities are prohibited.
  • Don't share anyone's personal information (such as an address, phone number, identity, or location details) without their permission.
  • Links and phone numbers can't be shared in the chat. Don't try to move people off the app, ask for payment outside the app, or get around the filters.
  • Spam, scams, misleading promises, and impersonating others are prohibited.
  • Only share music, audio, and content you have the right to share.
  • Don't record anyone without permission: recording, screen-recording, or rebroadcasting the conversations or chat in a Lounge without the clear consent of the people involved is prohibited.
  • A Lounge's title, description, cover image, and greeting must follow these rules too.

3. Host and Staff Duties

Every Lounge has a host. The host can make members co-hosts, and co-hosts can make members stewards. The host, co-hosts, and stewards are the Lounge's staff, and they can act only on people with a lower role than their own.

Steward

  • Can silence a speaker's microphone and lift the silence, take people off the stage or invite them onto it, handle raised hands, and close or open slots on the stage.
  • Can remove people from the Lounge and handle membership requests.

Co-host

  • Can do everything a steward can.
  • Can ban people from the Lounge or lift a ban, remove their membership, and make members stewards.
  • Can set the stage mode (open or moderated) and entries (open or closed), change the Lounge's details and settings, clear the chat, and set the greeting.

Host

  • Can do everything a co-host can.
  • Can make members co-hosts, open and close the Lounge, and delete it.
  • Is responsible for the Lounge's title, description, cover image, and greeting.

All Staff

  • Use the moderation tools fairly and only to keep the Lounge safe and within the rules; don't use them to harass, discriminate, or settle personal disputes.
  • Don't pressure anyone to send gifts, and don't promise a place on the stage, a role, a service, a reward, or any other benefit in return for gifts.
  • Don't run contests, raffles, or prize promotions based on the ranking or on gifts.
  • Report serious violations to Suffle with 'Report', especially anything that threatens someone's safety or child safety.

4. Reporting, Blocking, and Moderation

  • Reporting: open the panel on the Lounge screen and choose 'Report' to report the Lounge; tap a person and choose 'Report' to report them. You can also report a Lounge from its options menu in the Lounge list. Your report reaches the Suffle team together with the Lounge's details.
  • Blocking: tap a person and choose 'Block'. The person you block has their chat messages hidden from you, their name and photo hidden if they are on the stage, and their audio muted for you. A person you have blocked cannot enter the Lounges you host, and you cannot enter theirs.
  • Automated filters: the Lounge chat and Lounge titles, descriptions, and greetings pass through automated filters; text containing links, phone numbers, or prohibited words is not accepted. Cover images are checked automatically.
  • Action by the Suffle team: reports are reviewed by the Suffle team. When rules are broken, Suffle may close an open Lounge, remove or ban people from a Lounge, clear the chat, edit a Lounge's title, description, or settings, remove its cover image, delete the Lounge, and restrict an account from entering and hosting Lounges for a period of time or indefinitely. The account measures in the Terms of Service may also apply.
  • Emergencies: if someone's life or safety is in danger, contact your local emergency services first.

5. Gifts

  • Anyone in a Lounge can use their Suffle Coins to send virtual gifts from the catalog to people who hold a slot on the stage at that moment. You cannot send a gift to yourself or to someone you have blocked or who has blocked you.
  • When you send a gift to several people, the gift's Coin value is deducted from your balance for each recipient. Each gift sent is shown to everyone in the Lounge as a line in the chat.
  • Recipients who take part in Suffle's creator (publisher) program earn a share of the gift's value under that program's own terms. Any other recipient is credited a portion of the gift's value, at a rate Suffle sets, as Suffle Coins that can be used only in the app.
  • Gifts are final once sent and are not refundable, except where applicable law or the app store requires otherwise. Suffle Coins and gifts are virtual items used only inside the app and cannot be exchanged for cash.
  • Sending gifts is always optional. Gifts may not be requested or sent in exchange for a meeting, an off-app service, personal information, or anything else in return.
  • The Coin value of the gifts sent in a Lounge is added to its points and raises the Lounge's level.

6. Ranking Rules

The Lounge ranking is shown in the app for daily, weekly, and monthly periods. The rules below also appear on the app's Ranking Rules screen.

How it's ranked

In each period, Lounges are ranked from highest to lowest by the total Suffle Coin value of the gifts sent inside them. If totals are equal, the Lounge that reached its total first ranks higher.

Ranking periods

Rankings are calculated in Coordinated Universal Time (UTC). The daily ranking covers gifts sent 00:00–23:59, the weekly ranking Monday 00:00 to Sunday 23:59, and the monthly ranking the first to the last day of the month. The table shows up-to-date figures each time you open or refresh it.

Time zones

Time zones are written as UTC plus or minus an offset. For example, Turkey is UTC+3, so the daily ranking resets at 03:00 Turkey time.

The table

Each table lists up to 50 Lounges. Your own Lounge's position is shown at the bottom of the screen even when it isn't on the list. Deleted Lounges and Lounges of people you've blocked or who've blocked you aren't shown.

No prizes

The ranking is for information and fun only. No money, Suffle Coins, gifts or any other prize is given for any position.

Taking part is optional

Sending gifts is entirely optional; no one is ever required to send a gift to get a Lounge into the ranking or to move it up. Suffle Coins and gifts are virtual items used only inside the app.

Fair play

Fake accounts, gift loops between accounts and other attempts to manipulate the ranking are not allowed. In such cases the Lounges involved may be removed from the ranking and accounts may be restricted.

7. Recording and Privacy

  • Lounge audio is relayed in real time; Suffle does not record or store Lounge audio.
  • The Lounge chat is kept in a short buffer only while the Lounge is open and is deleted when it closes; people who enter later can see the most recent messages.
  • People you don't know may be listening in a Lounge; be careful about sharing personal information.
  • What data Lounge processes and who can see what is explained in the Privacy Policy (sufflesocial.com/privacy).

8. Availability and Changes

Suffle may change, limit, suspend, or discontinue Lounge or any part of it at any time; when it does, open Lounges may end. An open Lounge that nobody is in closes automatically after a while.

We may update these rules from time to time; the current version is always published on this page with the 'last updated' date above.

For questions or reports about the Lounge Rules, you can write to us at contact@sufflesocial.com.